Please read the following information carefully. This privacy notice contains information about what data we collect and store about you and why. It also tells you whom we share this information with, the security mechanisms we have put in place to protect your data and how to contact us if you have a complaint. We recommend that you read it carefully and retain a copy.
Shakespeare Martineau LLP is a limited liability partnership registered in England and Wales with number OC319029. Its registered office is No 1 Colmore Square, Birmingham, United Kingdom, B4 6AA.
‘Lime Solicitors’, ‘Corclaim’ and ‘Marrons Planning’ are business names of Shakespeare Martineau LLP.
We are a member of the Ampa group. Details of how we share your data with other members of the Ampa group are set out below.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you as follows:
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel our contract with you but we will notify you if this is the case at the time.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We use personal data for the following purposes:
We use different methods to collect data from and about you including through:
We may share your personal data with the parties set out below:.
We require all Ampa group members and other third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the lawful bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Further details about these lawful bases can be found in the glossary below the table.
Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
|Purpose/Activity||Lawful basis for processing including basis of legitimate interest|
|To on-board you as a new customer||(a) Performance of a contract with you (b) Necessary to comply with legal obligations|
|For the provision of legal services (and other services provided by us) to you, including: (a) Managing payments, fees and charges (b) Collecting and recovering money owed to us||(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) (c ) Necessary to comply with legal obligations|
|To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy notice (b) Asking you to leave a review or take a survey||(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)|
|To enable you to partake in a prize draw, competition or complete a survey||(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)|
|To administer and protect our businesses (including, insurance, audits, accreditations, HR functions, websites, troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with legal obligations|
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about goods or services that may be of interest to you||Necessary for our legitimate interests (to develop our products/services and grow our business)|
|To pass your contact details to other Ampa group companies to allow them to provide services directly to you.||Only with consent|
|To process applications for insurance||(a) Necessary to comply with legal obligations (b) Necessary for our legitimate interests (to keep our records updated)|
|To administer our Client Relationship Manager system and processes||(a) Necessary for our legitimate interests (to develop our business, maintain client relationships and keep contact and identity data and marketing preferences accurate)|
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation to which we are subject.
It may be necessary to transfer your personal information outside the UK or to an international organisation in order to receive support from a supplier.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
If you would like any further information, please contact us via [email protected]
We will only store your data for no longer than is needed or we are required to do so by law. Full details of the duration we may store your data, please contact a member of our risk and compliance team at [email protected] or via 0121 214 0000 or by letter to the Risk Team, Shakespeare Martineau LLP, 1 Colmore Square, Birmingham, B4 6AA.
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you want more information about your rights under the UK GDPR, please see the Guidance from the Information Commissioners Office on Individual’s rights under the GDPR.
If you want to exercise any of these rights, please contact the Risk Team at [email protected] or via 0121 214 0000 or by letter to the Risk Team, Shakespeare Martineau LLP, 1 Colmore Square, Birmingham, B4 6AA. The Risk Team is the point of contact, for the purpose of this notice, for all entities within the Group.
You will not usually have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
If you believe that your data protection rights may have been breached, you have the right to lodge a complaint with he applicable supervisory authority, or seek redress through the courts. The UK supervisory authority is the Information Commissioner’s Office who can be contacted by calling 0303 123 1113.
We do not intend to process your personal information for any reason other than stated within this privacy notice. If this changes, we will update this notice.
This privacy notice was published on 3rd May 2022.
We constantly review our internal privacy practices and may change this notice from time to time.
If you have any questions about this privacy notice or the information any member of the Group holds about you, please contact the Risk Team at [email protected] or via 0121 214 0000 or by letter to the Risk Team, Shakespeare Martineau LLP, 1 Colmore Square, Birmingham, B4 6AA. The Risk Team is the point of contact, for the purpose of this notice, for all entities within the Group.
If it would be helpful to have this notice provided in another format please contact us (see ‘Get in touch’ above).