Consumer credit and regulatory disputes

From time to time financial institutions, insurance companies, brokers, equipment suppliers and independent financial advisors can find themselves subject to regulatory scrutiny; our team are here to help should this occur.

We are conscious of the regulatory landscape that our clients work within and are specialists in financial regulatory disputes. Our team provide advice to ensure that any actions avoid creating a regulatory risk to your business. Our lawyers are experts in respect of all aspects of regulated disputes including Financial Conduct Authority (FCA), regulatory policies, Consumer Credit Act 1974, Distance Selling and disputes with the Financial Ombudsman.

Our consumer credit and regulatory disputes team specialise in:

Complaints to or in relation to the Financial Ombudsman scheme
We assist businesses in defending complaints made to or in respect of the Financial Ombudsman scheme by crafting submissions and defences, assisting with mediation and complaint resolution, and advising in respect of regulatory liability.

Financial Conduct Authority (FCA) matters
Our specialists can assist with any dispute, complaint or enquiry that originates from or is in connection with the FCA and the regulatory landscape.

Consumer credit disputes
Our team advice upon the enforceability of consumer credit agreements, disputes as to regulatory interpretation, enforcement and also carry out due diligence legal services.

Authorisations and permissions
We often advise clients upon the challenges presented by the need for regulatory authorisations, assist with applications and make challenges if appropriate. We also assist with Section 166 inspections and any issues that may arise as a result of an inspection. If requested our specialists can make representations on our client’s behalf to regulators in respect of complaints or regulatory enquiries.

For further information about our Consumer Credit and Regulatory disputes team please complete the request a call back form. Alternatively, you can call us on 03300 584 200 or speak to one of our partners directly.

Call us on: 03300 584 200





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